Credit Cards/ Debit Cards
KirkRootDesigns.com accepts the following credit cards:
- American Express
- Discover Card
The dollar amount of your order is allocated at the time your card is approved. If the amount charged exceeds your credit limit, your order will be automatically cancelled.
Payment is deducted from your account at the time your card is approved. A receipt is include with each order.
We welcome layaways and require one-third (1/3) down and a payment a month. Your jewelry will be shipped when the balance is paid in full. Please call us directly to make arrangements at (800) 606-6959.
Within 10 days of delivery, you may return items purchased from KirkRootDesigns.com (applies to in-store purchases, also). Items need to be in new condition with original packaging and accessories, and have not been altered at the customer’s request. All returns are subject to a 5% processing fee. Delivery charges will not be refunded on customer returns.
We’ll pay the return shipping cost if the return is a result of our error, such as if you received a damaged or defective item. Please note that some exchanges are available if this happens so please call us at (800) 606-6959 or email returns@KirkRootDesigns.com.
In addition, we may deny a return or issue a partial refund at our sole discretion for the return of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any item this is not in its original condition, damaged, or is missing parts or has been altered at the customer’s request.
- Any item where the price has been discounted.
Returning a gift?
If the item you’re returning was not designated as a gift when purchased or if it was not shipped directly to you from KirkRootDesigns.com, please note that the refund will be issued to the gift giver.
For items being sent to our Returns Department, please be sure to ship your item by insured, trackable mail. UPS, USPS, and other carriers offer this service. Please include a note with your address and daytime phone number and a copy of your sales receipt or packing slip, and send to:
Kirk Root Designs
10000 Research Blvd.
Austin, Texas 78759
If you have any other questions, please don’t hesitate to call us at (800) 299-5475 or (512) 346-1780.